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  Group@Work - Share your Outlook� data

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Which Outlook versions are working with Group@Work?
 Group@Work works with Outlook 2000, XP(2002), 2003, 2007 and 2010.



At installation I get some error messages. What's the problem?
 During setup you were called to exit Microsoft Outlook.
Although if an Outlook task is running, some files cannot be installed and are causing error messages.



Does Group@Work also work with my PDA?
 

Group@Work synchronizes data between PCs within a network. If you want to synchronize your PDA additionally, you have to choose the same folders at its synchronizing software as you have chosen at Group@Work.
If the changes of the PDA will not have an effect on the Group@Work items to the other users (depending on the PDA synchronisation software) just execute "Synchronize" and the changes will be taken over.




Which system requirements are significant for Group@Work?
 Microsoft Windows 2000, XP, 2003, Vista, Windows 7
Microsoft Office 2000, 2002 (XP), 2003, 2007, 2010
Stable network



At every Outlook start I have to select the shared folders. In the user administration I can't find my user name. Why is it not possible to log on?

 You don't have write access to the MDB file, which was installed during server setup (groupatwork.mdb).
After executing Server Setup, you have to assign the network share on the installed folder and check its write access. Please be sure that all Group@Work users have write access on the groupatwork.mdb file.
Therefore you have to right-click on the folder and choose ‘Properties'. Depending on the operating system the next steps can be different. Mostly you can find the required settings at "Sharing", "Share Permissions" and "Security". Details on network sharing and security you can get at the Microsoft homepage or the help of your operating system.



Which effects are having the functions Import and Export and why is it not possible to execute them?
 With these functionalities you can export data into the database or import data from the database. This can be useful for merging different data of many users at the installation.
But normally it's sufficient to use the function "Synchronisation". Therefore the import and export functions are only executable, if the option "Advanced mode" (Settings) is set. Without administration rights these functions are not available.
After merging different data at the installation Group@Work does not need user intervention. All changes will be synchronized automatically.



Do I have to execute "Synchronize" after changing data?
 No! Group@Work acts without user intervention. The automatic synchronisation (manually "Refresh") is responsible for synchronizing all changes.
The function "Synchronize" is responsible for merging different existing data of users.



I cannot synchronize my subfolders. What's the problem?
 Group@Work does not support subfolders because of performance reasons.
Anyway Microsoft Outlook offers a better solution.
Within the category view you can organize your data. There you can assign one object to more categories. For that case, if you would use subfolders, you would have to create and administer the object several.



What does the function "Refresh"?
 Changes at the shared folders were synchronized in defined time slices. This synchronisation is not visible to the user, besides a short appearing of the windows hourglass.
Clicking on the Refresh Button does the same.



Every time when I exit Outlook I get following message: "Outlook has encountered a problem and needs to close."
 Your Office version has general problems with "Third Party" Add-Ins.
Please execute Office Updates to fix the problem.



Does Group@Work work in combination with Microsoft Exchange?
 Yes, because Group@Work doesn't need any PST file.
Group@Work only accesses the Outlook folders you have chosen as shared folders, independent of how they are saved.



How do I get the information about the owner of an appointment?
 Currently you have to administer it for your own.
Particularly for synchronisation of existent appointments it can cause conflicts. Therefore that functionality will be available in near future as additional feature.



At synchronized distribution lists the contact names of members are visible, but sometimes e-mail addresses are missing!
 

Microsoft Outlook searches for e-mail addresses of distribution lists at the local Outlook address book. Right-click the folder, choose “Properties” from the pop-up menu, and switch to the Outlook Address Book tab. Check the box for “Show this folder as an e-mail Address Book”! After that all e-mail addresses from the folder were found in distribution lists.




After starting Outlook, I get the following message: Outlook experienced a serious error the last time the add-in ‘group@work' was opened. Would you like to disable the add-in?

 If you get this message, you use anti-virus software which has an active script blocker for Microsoft Outlook.
Please turn off this function. This will not have an effect on your email virus protection.
For all common anti-virus software we fixed this problem with the version 4.2.1.



Group@Work is not performed on my server PC!
 If you also want to use Group@Work on the server PC, you have to execute there the client setup.
The server setup only installs the central database. The client setup installs the Outlook add-in, which accesses the database.



I have installed Group@Work on 20 XP-machines. Thereby the sever has also installed Windows XP. Sometimes I have connection problems, but only if all machines are switched on and Outlook is running. What's the problem?

 Windows XP experienced a limitation since service pack 2. After connecting more than 10 PCs, TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.
But it's possible to increase the number of concurrent TCP connections.
Have a look at http://www.lvllord.de/ for more information.



Wouldn't it be enough to define the shared folders once? Then they will be synchronized to the other PCs!
 Every user can define any folders as shared Group@Work folders. These settings are user-specific and can be changed at any time. This means, that the shared folders can be different folders at any user.
The synchronisation works on the content of the folders, not the folders itself.
Therefore you can also export data from different folders...



My Group@Work menu is no longer available. What's the reason?
 In rare cases it can happen, that Microsoft Outlook disables COM Add-Ins.
Group@Work has a built in function, which prevents this problem.
Although once Group@Work gets disabled you can enable it at Outlooks menu "Help - About - Disabled items".



The database connection doesn't work anymore. What's the problem?
 Please be sure that you can access the path to the mdb- file which you've installed at Server Setup. You should also be able to change this file (write access). Additionally check your ODBC connection at Control panel - Administrative Tools - Data Sources (ODBC) - System DNS - GroupAtWork!
In most cases database connection problems are consequences of network problems or installation errors.



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